Find problems getting in touch with AA reservation by phone, its normally hectic and difficult to speak to the reservation personnel, the moment contacted. Would prefer to communicate by e mail, you should give me an e-mail tackle of Ecuador Reservation Department. Lots of thanks.
Their service is horrendous. Right after I didn't catch a connecting flight to my grandmother’s funeral because they only experienced a person mechanic in the whole airport, they agreed to purchase my hotel expenditures. Having said that, it took them a few months to obtain back again to me, and by the point I bought the Check out, it experienced already been cancelled.
I am 62 several years old, and was with a flight from Orange County, Ca to Jacksonville, NC. All went very well till I arrived at Charlotte,NC. Mainly because I'd wheel chair assistance I was helped or else I believe I wouldn't are actually. Soon after two flight were being cancelled on that evening I wasn’t genuinely positive what I would do. But due to kindness of your staff they wheeled me to customer service both equally situations, And eventually upon getting the information that A further flight would not be scheduled until eventually the early morning of your third they designed positive I had a motel paid for by american airlines which I a great deal appreciated. Being on your own was somewhat scary, but I built it by way of, and managed for getting back into the airport at 5:30 the following early morning. And once again this flight was cancelled as well. At this time I organized to simply go to a different town. On obtaining on that flight there was a electrical fireplace in the cabin of your airplane, and soon after becoming during the air for around ten minutes it absolutely was rotated and we ended up taken off the plane inside a hurry.
Having just finished (three/eighteen) a flight from Miami Airport to Philadelphia, we identified the service inside the Miami Airport via the American Airline men and women was not in step with successful or Skilled service. We got incorrect Instructions to our Check out-in place, nevertheless once we had to have in line to get a protection check. We ended up despatched to the wrong location for that functionality.
I have been within the telephone for three hrs attempting to take care of an issue where my bag was split open and my possessions missing.
On December 25, My three sons And that i experienced a flight from Cleveland to Phoenix which was to depart at seven:fifty with a halt in Charlotte NC. At about three or four pm to the day of our departure, American Airways delayed our flight which might make us skip our connection in Charlotte which had no other flights out to Phoenix that working day OR the subsequent! And why the delay? No clarification. So with none help from an AA agent..(Nearly as though it had been our fault) we found Yet another flight by Dallas…which left in an hour and also a fifty percent. We built it for the airport but with Yet one more impolite AA representative, (I understood it absolutely was busy with the vacations and all) I had been confident that I could get my bag in Dallas because we now experienced to invest the evening there. I questioned him about the tag that seemed like it had been checked to Phoenix and he said curtly, you’ll just select it up in Dallas and recheck it in the morning. Perfectly the bag didn't help it become about the conveyer in Dallas. After i asked One more consultant about this, he mentioned it had been in a major area and it was heading out when we still left each morning. I informed him I desired it for my lodge remain, and he advised me it could get four several hours to acquire it. Alright…nevermind…I’ll be again below in four hrs!!! So I remaining with the Dallas lodge without my baggage.. Bought on our flight the following morning and took off in time.
I value you are under-going a merger and a few staff members might be less than thrilled, but this Mind-set should not be evident towards your shoppers who are only contacting to obtain some help.
I went to my hotel and expended the subsequent 4 hours on the phone with AA within an try and provide the bag sent to LGA initial thing in the morning, exactly where I could well be ready.
Final thirty day period, I traveled on American Airlines from Portland, Maine to Washington, DC. I am able to’t inform you plenty of about the excellent service I obtained. I requested a wheelchair for each airports as well as chair and attendants were correct there and went above and beyond the call to duty.
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Regrettably due to climate I used to be unable to get out of your tri cities promptly this past 7 days. Nevertheless I am incredibly disappointed with American Airlines buyer service.
For those who took enough time to rent skilled people today to operate for your personal airlines then Possibly you wouldn’t be while in the economical wherewithal that websites you choose to’re dealing with. Maybe you wouldn’t really have to persistently oversell your seats in order that travellers boycott your airline and use other a lot more respected and reputable corporations for example Southwest or United.
Buyers might also American Airways shopper service from the email listed in this article: . We been given an automated response in a couple of minutes, however the correspondence did not tackle our problem.
Our flight from Greenville, SC to Dallas arrived punctually but we had been necessary to keep on being within the airplane on tarmac for almost 90 minutes causing many to skip connecting flights. AA screwed up yet again–no one happy with getting dealt with like cattle; you have not appreciated your buyers.